Where is my order?
Once your order is shipped, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you. You can also log into your Lotus Philosophies account at any time and select “My Orders” to review your order status.
What does the “Ships on” date mean?
This date refers to when the product will ship from our facilities. Note, it does not refer to when the product will be delivered. When ordering more than one item, if the shipping dates are more than 1 week apart, your order may be split if shipping to the US or Canada. International orders are not split.
Note: based on the volume and capacity, some orders may be processed earlier than the date shown on our website.
How long will it take for my order to ship?
The shipping and processing times depend on the items you're ordering. The status of each product is indicated on receipt email as well as the estimated shipping date.
Backordered: we don’t have it on hand yet but it’s coming soon! You can still purchase it in this state, be sure to note the estimated shipping date.
Made to order: our jeweler needs to craft the piece for you once you order, it can take a bit more time to receive this type of product. All of our product now is made to order. be sure to note the estimated shipping date on the product page so you can plan accordingly.
If you're ordering multiple pieces and the status and shipping date of each are different, the order may be split in two or it may ship on the latest date. Use this rule to determine your shipping date: if the difference between the dates is more than 8 business days, the order will be split in two. If the difference is less than 8 business days, it will be shipped together once all items are available (on the latest shipping date). Keep in mind that only orders shipping within Canada or the US are eligible for split shipments. Your estimated shipping dates will also be noted in your Lotus Philosophies profile and confirmation email once the order is placed!
We use Fedex for all US and international orders as well. Estimated shipping timelines are listed below. Keep in mind depending on the postal code, it may take a bit longer than below timelines:
USA/Canada: 2-3 business days
International: 3-5 business days
How much is shipping?
Shipping is on us for all US and Canadian orders above $1000 (before taxes and discounts)
Is signature needed and can you ship to a PO Box, APO or FPO address?
All shipments require a signature upon delivery so we do not ship to PO Boxes, APO or FPO addresses.
Will I be charged duties and taxes?
United States and Canada: duties and taxes are included in the shipping fee. There are no additional charges upon delivery.
United Kingdom: duties and taxes are calculated and paid at checkout for UK customers and there are no additional charges upon delivery.
Other international shipments: there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that LOTUS PHILOSOPHIES does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.
What happens if I refuse my shipment?
Should you choose to refuse the delivery of your order to avoid duties and taxes or if you change your mind, you will be responsible for the return shipping fee charged to LOTUS PHILOSOPHIES. Keep in mind that this amount is dependent on your country. If you want to make any adjustments to your address, please be sure to reach out to us at contact@LOTUS PHILOSOPHIES.com before your order is dispatched.
Updating my orderCan I edit my order?
We can edit your order as long as it has not yet been processed or packaged. Keep in mind that orders may be processed earlier than expected on our website so we recommend that you let us know about any changes as soon as possible. We’re not able to add items to an existing order. If you’d like to add more items, place a new order and provide us with both order numbers; our team will merge them before shipping and reimburse any shipping fees, if eligible.
Can I edit my shipping address?
If your order has not yet shipped, email us at customercare@LOTUSPHILOSOPHIES.com with the new address and order number and we can adjust it for you. If the order has already been processed and shipped, we’re not able to adjust the address for you but you can follow the instructions below for the appropriate courier!
If your order was shipped with FedEx, visit this link.
Can I cancel my order?
To cancel an order, email us at customercare@LOTUSPHILOSOPHIES.com and our team will cancel and refund the original method of payment for you. Keep in mind that we’re not able to cancel orders that include engraved items since they are already processed.
Returns + exchangesWhat’s your return policy?
We offer free returns within 15 days and store credit within 60 days. Please make sure that all original tags are attached, original packaging is intact and there are no signs of wear on any of the jewelry. Keep in mind that engraved pieces are not eligible for return or exchange. Be sure to check out the Engagement FAQ's section for more details on the Engagement return policy.
Are returns free?
US and Canada: your return is on us!
Why wasn’t my shipping refunded?
We’re unable to refund original shipping fees on any orders. Orders outside of the US or Canada may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.
What’s your exchange policy?
We actually don’t offer exchanges for any pieces with the exception of our Engagement collection. This collection is eligible for exchange for a different size (not a different style). All other pieces can be returned for refund or store credit. You can then place a new order for the piece or size you’d prefer!
How do I start the return process?
Log into your LOTUS PHILOSOPHIES account (create one now if you didn’t create one at checkout) and select “My Returns”. You’ll be walked through the steps to select the item and generate the labels.
When will I receive my refund?
Once your order arrives back to us, it can take up to 5-10 business days for it to be processed. We’ll be in touch via email with an update on your refund, store credit or replacement! Keep in mind holiday volume may affect return processing, we appreciate your patience!
What about gift returns?
We offer store credit for gift orders returned within 60 days. Please make sure the return guidelines are met in order for the credit to be applied. In case you missed them: please make sure that all original tags are attached, original packaging is intact and there are no signs of wear on any of the jewelry.
Store credit will be issued to your LOTUS PHILOSOPHIES Account, so be sure to create one prior to sending your return back to us. Original shipping fees, duties or taxes are non-refundable and will not be included in the credited amount.
Send us an email at customercare@LOTUSPHILOSOPHIES.com requesting your return label. Please also let us know the address where the jewelry will be shipping from and the email address associated with your LOTUS PHILOSOPHIES account so we can apply the credit once processed.
Once we receive the order back, it will be processed within 1 week. We’ll keep you updated via email once done.
My profileHow can I find my profile?
Sign up or log in to your LOTUS PHILOSOPHIES Account, here, to stay up to date on the status of your order(s), view your order history, wish list, shipping information and more.
Can I transfer my LOTUS PHILOSOPHIES credit to another account?
We’re unable to transfer your store credit (whether it be earned through referral, gift cards, returned items or any other instance) from one LOTUS PHILOSOPHIES account to another. Only the account holder is able to access and use the store credit.
SizingHow can I find my ring size?
To find your best fit, check out our sizing page, here, and follow the instructions. If you’re a half size, it's best to order the next size up. For example, if you’re between 6 and 7, go with a 7.
If you need a hand determining your best fit, don’t hesitate to email us at customercare@LOTUSPHILOSOPHIES.com
Product Care + MaterialsHow do I take care of my jewelry?
A little love goes a long way! When not wearing your jewelry, be sure to store it in the box it came in. This helps prevent scratching and maintains color for rose and white gold pieces. Always remove your jewelry when applying scents, lotions and sprays - or even better, always put your jewelry on last before heading out the door. For more detailed material-specific care instructions, be sure to review our product care page, here.
A care guide is also included in each shipment, so you can keep it handy to refer to whenever you need a reminder.
How do I know what materials are used in my jewelry?
The materials used in each product are listed on the individual product page.
Where is your jewelry made and what are your manufacturing standards?
We work closely with our jewelers and pride ourselves on the materials used and practices followed. You can read all about it here, in the Our Story section.
Can I request a custom piece?
We’re are absolutely able to accommodate custom pieces, please email it to customercare@LOTUSPHILOSOPHIES.com with the subject custom piece, and we’ll get back to you to start the process
Can I treat my chain ring like a regular ring?
Yes! The chain used is durable and will not break easily, which means you can (and should) wear them every day. However, chain rings do not slip on as quickly or smoothly as regular rings, they need a little “push”. Try moving the chain ring over your knuckle and roll it down your finger, don't be scared to use a little force. If it becomes uncomfortable or too tight, you likely need a bigger size.
GiftingCan I include a gift receipt?
Absolutely! Simply add your request along with any special notes you’d like included in your order in the gift message field at checkout. Our team will include a gift receipt in the package.
How does gift wrapping work?
Each order is beautifully wrapped and includes a personalized name card so it’s ready for gifting! The name entered in the gift note field will be added to the personalized name card. If no gift note or special request is included, the name in the shipping address will be added to the name card.
Our packaging includes a classic matt black box, blue velvet inside and white tissue. Our gift notes are handwritten especially for you, it will be written as it is entered so be sure to double check before continuing! For those wishing to have their order packed specially (with some pieces together and some individually, or all together) we ask that you please indicate this in the gift message field. When asked "Is this a gift?" please make sure to click "Yes" in order to communicate your request. We want to make unboxing special for everyone, even when it's a gift for yourself! That said, we will combine items into one box if it is not indicated that it is a gift.
Keep in mind physical gift cards are not eligible for free shipping.