考研英語(yǔ)書(shū)信類作文常見(jiàn)類型：投訴信

投訴信

投投訴信是因?yàn)閷?duì)服務(wù)、商品等不滿而向諸如商店、廠家、消費(fèi)者協(xié)會(huì)等相關(guān)負(fù)責(zé)機(jī)構(gòu)寫(xiě)的信件。寫(xiě)此類信件時(shí)候，應(yīng)注意寫(xiě)信的目的不僅僅是表示不滿，更重要的是讓對(duì)方了解并解決你所遇到的問(wèn)題。因此投訴信的內(nèi)容可包括：

1)反映問(wèn)題。比如應(yīng)具體說(shuō)明什么質(zhì)量問(wèn)題，并提供確切的發(fā)票，問(wèn)題的內(nèi)容要明確而具體。

2)說(shuō)明由此問(wèn)題所帶來(lái)的不便、比如時(shí)間或精神上的損失等，內(nèi)容要實(shí)事求是。

3)提出解決方案，賠償方法和方式等，所提出的要求要合理。

4)結(jié)尾既要提出希望，比如要求對(duì)方盡快解決問(wèn)題，同時(shí)又要為對(duì)方做出的努力表示感謝，這樣對(duì)方才可能以積極的態(tài)度處理并解決你的問(wèn)題。

投訴信的語(yǔ)氣要堅(jiān)決，但注意禮貌用詞，不宜過(guò)分尖銳，敘述問(wèn)題時(shí)用過(guò)去時(shí)態(tài)。其常用套語(yǔ)有：

引言：I am returning... which Ibought from your store in... (time).

Imust complain about...

發(fā)展：This has put us to great inconvenience.

Therefore, Iam returning... and would greatly appreciate if you could replace it.

結(jié)尾：We hope that you will understand our expectation of the compensation for our damaged goods.

Iwould be grateful if this matter would have your immediate attention.

Having been given your excellent reputation, Iam sure you will do everything possible to...

范例：

Directions:

You bought a pair of tennis bats (item #6542951) from website. When you received them, you found they were used with dirt all over around and a small tear in the handle. Write a letter to the customer service manager of the store to

1) tell him about the used bats 2)ask for a refund

Dear Sir or Madam:

I have recently ordered a new pair of tennis bats (item #6542951) from your website on June 21. I received the order on June 26. Unfortunately, when I opened it I saw that the bats were used. They had dirt all over around and there was a small tear in the handle. My order number is AF26168156.

To resolve the problem, I would like you to credit my account for the amount charged for my bats, I have already went out and bought a new pair at my local sporting goods store so sending another would result in me having two pairs of the same bats.

Thank you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (555) 555-5555.

Sincerely,

Li Ming

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