酒店英語口語學(xué)習(xí)手冊(cè)之總機(jī)日常用語
1. 請(qǐng)問您貴姓？對(duì)不起，請(qǐng)您重復(fù)一次好嗎？
May I have your name？/Would you give me your name? I beg your pardon? ( Pardon , please? )
2. 請(qǐng)拼出客人的名字好嗎？
How to spell the guest’s name please?
3. 對(duì)不起，因線路問題我聽不清楚您說話，請(qǐng)重新打一次好嗎？
I’m very sorry. I can’t hear clearly,. Could you call it again?
4．能告訴我客人是哪里人嗎？
Would you tell me where the guest comes from ?
5．能告訴我客人是哪間公司的嗎？
Would you tell me which company the guest is from?
6 . 對(duì)不起，我們?cè)诰频甑拿麊紊险也坏娇腿说拿郑?h3>酒店英語口語學(xué)習(xí)手冊(cè)之總機(jī)日常用語。
I ‘m sorry. We can’t find the guest name on our hotel list.
7 . 介意我把電話轉(zhuǎn)接到接待處讓他們?yōu)槟橐幌�，好嗎�?br />
Would you mind connecting the line to reception to check it?
8. 我再幫您查一下，請(qǐng)稍等。
I will check it for you again. Just a moment please.
9 . 很抱歉，讓您久等了。
I am sorry to have kept you waiting.
10 .請(qǐng)您重復(fù)一遍您說的，好嗎？
Could you repeat what you said? / I beg your pardon?
11. 請(qǐng)您講慢一點(diǎn)（大聲點(diǎn)），好嗎？
Could you speak more slowly (loudly)?
12. 請(qǐng)稍等，我將為您轉(zhuǎn)接，
資料共享平臺(tái)
《酒店英語口語學(xué)習(xí)手冊(cè)之總機(jī)日常用語》(http://www.lotusphilosophies.com)。Wait a moment, please. l will connect/transfer it for you.
13. 您好，先生。這里是總機(jī)，您有一個(gè)外線電話，介意我接入您的房間嗎？
How are you, sir? This is the operator. You have an outside line. May I put it through ？
14. 晚上好，丹尼斯先生，布魯斯先生的`電話，請(qǐng)問您是否需要接聽？
Good evening, Mr. Dennis, Mr. Bruce is on the line (Phone) now. Would you like to take it?
15. 對(duì)不起，先生，他的電話占線，請(qǐng)您稍后再撥。
I’m sorry, sir. The line is busy now, Could you please call back later.
16 . 對(duì)不起，先生，電話無人接聽，請(qǐng)您稍后再撥或留言。
I’m sorry, sir. Nobody is answering, Could you please call back later or leave a message.
17 . 讓我重復(fù)一次您的信息吧。
Let me repeat your message.
18 . 對(duì)不起，我聽不懂您說什么，我可以幫您轉(zhuǎn)接給大堂副理嗎？
Sorry I can’t follow you. May I put you through to the assistant manager?
19 . 對(duì)不起，先生，房間電話未掛好，轉(zhuǎn)不進(jìn)去。
I’m sorry, sir. The phone is restricted, I can’t get through.
20. 對(duì)不起，先生，我們不可以透露客人的房號(hào)。
I am sorry, sir, we’re not allowed to disclose our guest’s room number.
21. 我是758房客，有人給我留言嗎？
I am staying in room 758./I am the guest of room 758。 Did anyone leave message for me?
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